Shipping policy
Delivery -
Fast - Royal Mail tracked 24 - (1-2 working days) 3pm cut off time
Free - Royal Mail tracked 48. This is a 2-4 working day service.
Fast - DPD express - 1-2 working days
To take advantage of our fast and special delivery options please make sure your order has reached us before 3pm on weekdays or 11am Saturdays. Orders received after this time will be dispatched on the following day. Orders placed after 11am on Saturday will be dispatched on Monday.
If you live near to our Bramhall store we may try and hand deliver your order at the end of the working day. Please call or email us before the end of the working day if hand delivery is unsuitable for you.
For items of high value, we reserve the right to use alternative shipping services to ensure a suitable level of insurance is provided. No extra charge will be placed on the customer but delivery dates may be affected. Please email us when ordering if you have specific requirements on delivery dates.
Refunds & Exchanges
We hope you are happy with your order, but if you need to return it, we’re happy to help!
You have 30 days from delivery, to return your order to us for a refund. Please note that your footwear must be in its original condition, and within its original box. Please protect the box with the original plastic mailing bag. If you no longer have this bag, a supermarket bag taped around the box will suffice. Please ensure that tape is not applied directly to the shoebox itself.
We do not cover the cost of returns, but we have a handy Royal Mail returns portal you can use, to access a reduced-price, fully tracked Royal Mail return label. The cost of the returns label is £3.00 and this will deducted from your refund after the return has been received.
If you live locally to our Bramhall store, you may also return items here free of charge. Just take along your shoes and order number, and our team in store will be happy to help.
Once we have received your return please allow up to 72 hours for us to process it. We will let you know once we have processed your return and your refund has been issued.
We do not offer exchanges so in order to obtain a different size or colour we kindly ask you to place a new separate order and return the first item for a refund.
International orders -
Importing an item into your own country may incur additional taxes and charges. These are outside of our control and must be paid to your local shipping company who will handle these charges on your behalf before releasing the goods. Please call for an estimate of the charges.
return costs for international orders are always paid for by the buyer.
Your refund will be processed on the day we receive your item. Please call the store on 0161 312 8596 for fitting advice and general enquiries.
Parcel forwarding companies
We do not allow the use of 3rd party parcel forwarding companies for exporting goods outside of the UK.